Effective date: January 2024

Welcome to Project Even Keel, found at https://www.projectevenkeel.com/ (the ‘website’), owned by Carina Tudor Sfetea, contactable via email on carina@projectevenkeel.com.

Language

‘I’, ‘my’, ‘me’, ‘myself’, ‘we’, ‘our’, ‘ours’, ‘us’, ‘ourselves’, the ‘website’ refers to Project Even Keel and Carina Tudor Sfetea.

‘You’, ‘your’, ‘client’, ‘participant’, ‘user’, ‘customer’ refers to you, the person using this website and its services.

The services are those listed on the website under the ‘Services’ section.

‘Material’ refers to, but is not limited to, text, photos, videos, presentations, course plans, worksheets, booklets, design, layout, templates, professional name i.e. ‘Project Even Keel’, available on the website (including as part of any products and services sold through the website), as well as social media, newsletters, announcements or any other promotional materials, and any emails or verbal communication via video call/video platform or telephone call between you and me.

Website Terms & Conditions

By using this website, you accept and agree to Terms & Conditions outlined below as well as the Privacy Policy, and this becomes a legally binding agreement; if you do not accept and agree to all of these Terms & Conditions and to the Privacy Policy, please do not use this website.

Purpose

The purpose of this website is to promote the services offered by Project Even Keel/Carina Tudor Sfetea, as well as to inform and educate only. This includes any ‘material’ as outlined above.

Although I strive for all such material to be accurate, up-to-date, and complete, this is not guaranteed, and as such, following any information, recommendations, suggestions, or advice contained in this material, is at your own risk, and does not guarantee any results.

Copyright/intellectual property

All material is protected by copyright laws as original material (even in the absence of any symbols indicating this), or the source is referenced. Intellectual property rights are owned by myself for all the material.

The only purpose you can use the material is for personal, non-commercial viewing.

You are therefore not to copy, distribute, reproduce, modify, or sell, in any medium, any part of the material, for commercial or non-commercial purposes.

If you would like permission to do so, please contact me on carina@projectevenkeel.com to discuss.

If you do engage in any behaviours as outlined above, I reserve the right to cease all access to such material (including any purchased services) without refund, and prosecute you to the full extent of the law; you must also destroy any material in your possession, digital or physical.

If you become aware of any person or service engaging in such behaviours, please do let me know on carina@projectevenkeel.com - thank you!

I may use stock photos for any part of the material - these are available under an irrevocable, nonexclusive, worldwide copyright license to download, copy, modify, distribute, perform, and use the photos for free, including for commercial purposes, without permission from or attributing the photographer.

Feedback, testimonials, comments

You agree to contact me privately with any questions, concerns, or suggestions, before posting these publicly on any medium, including social media.

You agree for any information you do post publicly to be accurate - as any comment or complaint you post may be construed as claims about me or my services and be subject to legal claims.

I reserve the right to delete, block, comment on, or edit any comments that may be construed as name-calling, bullying, foul language, hate speech, or inaccurate/unhelpful for my general purpose and intent to inform and educate in a supportive, productive, and effective way.

With your prior permission, you agree for me to use any feedback provided by you in any form, for the purpose of promoting this website, my services, or material.

Any information you share via such public posts or direct feedback will not be treated as confidential or privileged.

Services and Products Terms & Conditions

All information included on the website which describes the content or processes related to the services offered, as well as any forms you are required to complete, and any communication from me via email or any other medium, constitutes part of the Terms & Conditions.

Confidentiality

Anything you share as part of group or individual sessions is kept confidential. I may only share such information with my supervisors, for the purposes of professional development and quality of care. The only other time that I may break confidentiality is if I am worried about any harm coming to you or anyone else, in which case I may contact other health or social care professionals for your or others’ safety - if that is the case, I will endeavour to discuss this with you before I do so.

You also agree to keep anything other participants share in any group sessions confidential, including, but not limited to, not sharing specifically what one participant has said in a breakout room with the wider group without permission.

Responsibility for mental and physical wellbeing

Even though I abide by the BAMBA (British Association of Mindfulness-based Approaches) Good Practice Guidelines and may give suggestions related to practices, techniques, and methods involved in the services I provide, you are ultimately solely responsible for your wellbeing and health during your engagement with me in whatever form - which includes any decisions regarding your mental and physical fitness and safety to participate in any services as a whole, and any specific activities as part of the services (such as following mindfulness invitations or not, modifying them as needed, or opting out).

Therefore, you acknowledge that participating in any services offered by me may lead to an increased awareness of thoughts, emotions, and physical sensations, and may therefore be experienced as challenging.

Non-transferability

Any services or products you purchase from me via this website or any other medium are for your personal, non-commercial use only. You may not transfer or share these materials or links to or with anyone else unless you have been granted written permission by myself. For example, you may not allow a friend to sit in with you on a course.

Cancellations

Apart from the refund processes described elsewhere (FAQs, forms on website or when booking a service), for individual sessions, the below applies to therapy sessions or ongoing 1:1 work:

You can cancel an appointment twice, with at least 24 hours' notice each time, during a therapy episode/ongoing work, without being charged, irrespective of the reason (including planned absences - please do discuss these with me at the start of therapy/our sessions or as soon as you know about this).

If you do let me know at least 24h before the session, and it is your first or second time cancelling, the payment will be transferred to your next session.

If you let me know less than 24h before the session, you will be charged the full amount.

If you request to cancel a session more than twice during a therapy episode/ongoing work, even if this is with more than 24h notice, you will be charged the full amount.

If your session is part of a pack, if you let me know at least 24h before the time of the session, the session is not lost and can be used as credit for your next session. If you let me know less than 24h before the session, the session is lost.

If you are in a situation where you would be charged the full amount, I will consider trying to find a mutually convenient other time the same week to reschedule, but this is not guaranteed.

I will let you know of any planned absences on my part at the start of therapy/our sessions or as soon as I know about this, and these will usually not be more than two during a therapy episode/ongoing work. If these happen during a course, you will know this and how it affects the sesison dates at the time of booking the course.

If I need to cancel a session because of unforeseen circumstances such as sickness or emergencies, I will make every attempt to let you know as soon as I can. For individual work, we will discuss options such as rescheduling or refunding. For courses, this will result in the course being extended by a period of time equivalent to my absence (e.g., if I am away for a week, the course will be extended by a week).

I reserve the right to refuse to continue a session, or exclude your from a course session, without refund, if you display aggression or violate any other terms or conditions after warnings.

Refunds

Apart from the situations described on the website and forms related to any services or products purchased, no refunds will be provided. This includes situations in which you have started but are not able, for whatever reason, to finish a course or pack you have signed up for.

Payment and fees

Bookings close 48h before the start of any type of service and payment is required at the time of booking. Fees are payable as described on the website for each service in turn. You are responsible for any processing or transaction fees.

You authorise charging of your debit or credit card as per the payment options available.

You will not attempt to get back any money paid to me from your bank or credit card provider. I reserve the right to take any legal measures to receive any owed amount.

If any payments do not go through, you agree to take any needed actions for the payment to go through, immediately (e.g, update card information etc.) - if no payment has been received, you will not have access to the selected service. To acknowledge that sometimes, payments are delayed due to no fault of the client or participant, if a payment is more than four (4) days late, a late fee of £50 is incurred. If a payment is more than eight (8) days late, your access to a service may cease, and you will still be responsible for making any outstanding payments you have signed up for.

General Website and Services Terms and Conditions

Servability and governing law

If any terms or conditions are held as invalid or unenforceable, the remaining terms and conditions remain valid and enforceable. Any claims relating to the Company or this website are governed by the laws of the United Kingdom.

Claims, indemnity, and liability

Although I use evidence-based methods and abide by the BABCP (British Association for Behavioural and Cognitive Psychotherapies) Standards of Conduct, Performance, and Ethics, and the BAMBA (British Association of Mindfulness-based Approaches) Good Practice Guidelines, no results of your use of any of my services are guaranteed, and such use is at your own risk.

Therefore, you release me from all liabilities, damages, and expenses (e.g., legal fees) arising from claims related to your use of this website or my services, and release your right to any claims against me to the maximum extent of the law. My maximum liability is the amount paid by you to me.

Modifications and changes

These Terms & Conditions can be modified or replaced at any time, at my sole discretion, and only by myself - by continuing to use the website and its services, you accept and agree to these revised Terms & Conditions; if you do all of these Terms & Conditions, please do not use this website.

All rights not expressly granted in these Terms & Conditions are reserved by me.